Shipping Policy

Shipping Policy

Last Updated: 27-07-2026

Thank you for shopping with ZoloTrend.in. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders are processed only on business days (Monday to Friday), excluding public holidays.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak shopping seasons, promotional events, or unforeseen circumstances, processing times may be slightly longer.

Once your order has been processed, it will be handed over to one of our trusted delivery partners for shipment.

2. Shipping Methods

We work with reliable courier and logistics partners to deliver your order as efficiently as possible.

Shipping methods may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Cash on Delivery (COD), if offered for your location

The available shipping options will be displayed during checkout based on your delivery address.

3. Shipping Charges

Shipping charges are calculated at checkout.

Our shipping rates are as follows:

  • Standard Shipping: Free

  • Express Shipping (if available): ₹49, or your actual shipping charge

  • Free Shipping: Available on eligible orders above ₹499 or ₹999 for free shipping (if applicable)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Estimated Delivery Time

After your order has been shipped, estimated delivery times are generally:

  • Metro Cities: 3–7 business days

  • Other Cities and Towns:3–7 business days

  • Remote or Rural Areas: 3–7 business days

Please note that these are estimated delivery times and may vary depending on your location and courier service availability.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing:

  • Your order tracking number

  • Courier partner details

  • A tracking link (where available)

You can use this information to track your shipment until it is delivered.

6. Delivery Delays

While we make every effort to deliver orders on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Adverse weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • High order volumes

  • Courier or transportation delays

  • Incorrect or incomplete delivery information provided by the customer

If your shipment is significantly delayed, please contact our customer support team, and we will do our best to assist you.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply for re-delivery.

  • We cannot guarantee successful delivery.

If you notice an error in your shipping address, please contact us immediately at help@zolotrend.in before your order is dispatched.

8. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed because:

  • The customer is unavailable,

  • The address is incorrect, or

  • The shipment is refused,

the order may be returned to us. Additional shipping charges may apply if the order needs to be re-shipped.

9. Damaged or Missing Packages

If your package arrives:

  • Damaged,

  • Opened,

  • Missing items, or

  • In poor condition,

please contact us within 48 Hours of receiving your order.

To help us investigate, please provide:

  • Your order number

  • Photos of the package

  • Photos of the product(s)

  • A brief description of the issue

We will work with you to resolve the matter as quickly as possible.

10. International Shipping

At this time, ZoloTrend.in:

☐ Ships only within India.

OR

☐ Ships internationally to selected countries.

If international shipping is available:

  • Delivery times vary by destination.

  • Shipping charges are calculated at checkout.

  • Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by their country's authorities.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: ZoloTrend.in

Email: help@zolotrend.in

Business Address: Kaliachak, Malda, West Bengal – 732210, India

Our customer support team will be happy to assist you.