Return & Refund Policy

Return & Refund Policy

Last Updated: 27-07-2026

At ZoloTrend.in, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your options.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is made within 7 DAYS of receiving the order.

  • The item is unused, unworn, and in its original condition.

  • All original packaging, tags, labels, accessories, and manuals (if applicable) are included.

  • The item is not damaged due to misuse, improper handling, or normal wear and tear.

  • Proof of purchase or your order number is provided.

We reserve the right to inspect returned items before approving a refund or exchange.

2. Return Timeframe

You must initiate your return request within 7 DAYS from the date your order is delivered.

Requests received after this period may not be eligible for return or refund.

3. How to Request a Return

To request a return, please contact our customer support team with the following information:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos or videos of the product (if damaged, defective, or incorrect)

Please contact us at:

Email: help@zolotrend.in

Once your request is reviewed, we will provide further instructions regarding the return process.

Please do not return any product without receiving return instructions from our support team.

4. Refund Process

Once we receive and inspect your returned item:

  • We will notify you whether your refund has been approved or rejected.

  • If approved, your refund will be processed to your original payment method.

Refunds are generally processed within 5–7 business days after the returned item has been received and approved.

Please note that your bank or payment provider may take additional time to credit the refunded amount to your account.

5. Exchange Policy

If you receive:

  • A damaged product,

  • A defective product,

  • An incorrect item, or

  • An item with missing parts,

you may be eligible for an exchange, subject to product availability.

If the same product is unavailable, we may offer:

  • A replacement with a similar product,

  • Store credit, or

  • A full refund, as appropriate.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery.

To help us resolve the issue quickly, please provide:

  • Your Order Number

  • Clear photos of the product

  • Photos of the packaging

  • A brief description of the issue

After verification, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund.

7. Non-Returnable Items

For hygiene, safety, or other operational reasons, certain products cannot be returned unless they are damaged, defective, or incorrect.

These may include:

  • Personal care and hygiene products

  • Beauty or cosmetic products that have been opened or used

  • Innerwear and intimate apparel

  • Perishable goods

  • Gift cards

  • Downloadable digital products

  • Customized or personalised products

  • Products marked as "Final Sale" or "Non-Returnable"

Please check the product description before placing your order.

8. Return Shipping Costs

Unless the return is due to:

  • A damaged product,

  • A defective product,

  • An incorrect item, or

  • An error on our part,

the customer may be responsible for the return shipping cost.

Return shipping charges, if applicable, will be communicated during the return approval process.

9. Cancellation of Orders

Orders may be cancelled before they are shipped by contacting us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible, and the order will instead be subject to this Return & Refund Policy.

10. Refund Exceptions

Refunds may not be approved if:

  • The returned item is used, damaged, or incomplete.

  • Original packaging or accessories are missing.

  • The return request is made after the applicable return period.

  • The product falls under the non-returnable category.

  • The damage resulted from misuse, improper handling, or normal wear and tear.

11. Delayed or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method.

  2. Contact your bank or card issuer, as processing times may vary.

  3. If you still have not received your refund, please contact us at help@zolotrend.in

We will be happy to assist you.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Store Name: ZoloTrend.in

Email: help@zolotrend.in

Business Address: Kaliachak, Malda, West Bengal – 732210, India

Our support team will respond as quickly as possible and work to resolve your concerns.