Privacy Policy

Privacy Policy

Last Updated: 27-07-2026

Welcome to ZoloTrend.in ("ZoloTrend", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or make a purchase from our website.

By accessing or using ZoloTrend.in, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information

When you place an order, create an account, contact us, or subscribe to our newsletter, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed securely by our payment providers)

  • Order History

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Pages

  • Referral Source

  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Deliver products to your address

  • Process payments securely

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Detect and prevent fraud

  • Respond to your enquiries

  • Comply with legal obligations

  • Send promotional emails and offers (only where permitted or with your consent)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyse website traffic

  • Improve website performance

  • Personalise your shopping experience

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including but not limited to:

  • Payment gateways

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics services

  • Marketing and advertising platforms

  • Customer support tools

These third parties only receive the information necessary to perform their services and are expected to protect your information in accordance with applicable laws and their own privacy policies.

Examples may include:

  • Shopify

  • Razorpay

  • Cashfree

  • PhonePe Payment Gateway

  • Google Analytics

  • Google Ads

  • Meta (Facebook & Instagram)

  • Shipping partners such as Delhivery, Blue Dart, DTDC, Xpressbees, Ekart, India Post, or other courier services

Please review the privacy policies of these third-party providers for more information.

5. Payment Information

We do not store your complete debit card, credit card, net banking, or UPI payment credentials on our servers.

All payment transactions are processed securely through certified third-party payment gateways using industry-standard encryption and security measures.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Sharing of Information

We do not sell or rent your personal information.

We may share your information only when necessary with:

  • Payment providers

  • Courier and logistics companies

  • Technology service providers

  • Government authorities when legally required

  • Professional advisers where necessary

8. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you:

  • Product launches

  • Special offers

  • Discount campaigns

  • Promotional emails

You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us.

9. Customer Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where appropriate

  • Withdraw consent for marketing communications

  • Request information about how your data is processed

  • Raise concerns regarding your privacy

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can remove the information where appropriate.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes

  • Enforce our agreements

Once information is no longer required, we will securely delete or anonymise it where reasonably practicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page along with the revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Store Name: ZoloTrend.in

Email: help@zolotrend.in

Business Address:
Kaliachak, Malda
West Bengal – 732210
India

We will make reasonable efforts to respond to your enquiry as soon as possible.

Consent

By using ZoloTrend.in, you acknowledge that you have read, understood, and agreed to this Privacy Policy.